Shipping policy

Shipping

You are responsible for paying for the shipping costs to return an item. Shipping costs are non-refundable. If an item is returned to us after failure to deliver, you are liable for the shipping costs.

 

Non-Delivery Of Items

If your order is returned to us owing to one of the following issues:

  • Address incomplete or inaccessible
  • Addressee gone away
  • Parcel not called for

Then you may either request a refund or for the item to be returned. Both options will be subject to postage fees. 


Free shipping 

Where free shipping is offered in a promotion and a return is required the standard shipping fee will be deducted from the refund.

If you have any questions about our shipping policy, please don’t hesitate to contact us at hello@thoccollective.com

Thank you for choosing THOC Collective.